bout the job
Description
Job Overview
:Join a dynamic UK-based technology company committed to delivering outstanding IT support services to the Recruitment sector. As an IT Support Engineer, you’ll play a key role in ensuring clients receive efficient, timely, and high-quality technical support. You’ll collaborate with a skilled technical team, contributing to ongoing growth and delivering exceptional customer experiences. This is a hybrid role post-onboarding, offering flexibility and the opportunity to work with cutting-edge infrastructure and cloud technologies
.Key Responsibilities
- :Provide first and second-line IT support via phone, email, and live chat
- .Own and resolve customer service requests in alignment with SLA commitments
- .Monitor and meet internal KPIs focused on service speed, accuracy, and customer satisfaction
- .Handle user onboarding and offboarding processes for client environments
- .Manage and maintain Microsoft 365, Azure, and client network infrastructure
- .Conduct regular maintenance across network, workstation, cloud, and cyber security platforms
- .Deliver a professional, world-class support experience to all clients
.Qualifications and Experience
- :Minimum 1 year of experience in an IT support role within a Managed Service Provider (MSP) or IT service environment
- .Proficient in Microsoft 365, Azure, and general IT infrastructure
- .Strong ability to work independently and take initiative
- .Familiarity with internal MSP tools and support systems
- .Basic networking knowledge is advantageous but not required
- .Access to a laptop, reliable internet connection, and a quiet, professional remote working environment
Apply now :https://apply.workable.com/remote-recruitment/j/09A6A273A8/