Full job description
Now Hiring: Customer Service Agents
Are you passionate about delivering exceptional customer experiences? Join our team supporting a leading digital banking brand.
In this role, you will assist customers with everyday banking queries, handle fraud-related concerns, and manage transaction disputes in a fast-paced, customer-focused environment aligned with Canadian business hours.
Key Responsibilities
- Assist customers with their accounts and general banking inquiries
- Provide accurate, professional, and empathetic support via phone, email, and chat
- Investigate and resolve fraud alerts and transaction disputes
- Document cases clearly while following compliance and data security procedures
- Escalate complex cases when necessary and collaborate with internal fraud teams
Requirements
- Fluent in English (spoken and written)
- 6 months of call centre experience (banking or financial services experience is advantageous)
- Matric / NQF Level 4
- Strong attention to detail and problem-solving skills
- Ability to remain calm and professional in sensitive or high-pressure situations
- Comfortable working with multiple systems and digital tools
Key Competencies:
- Customer-focused mindset
- Patience and empathy
- Ability to work under pressure
- Team player with a positive attitude
What We Offer:
- Base salary with performance incentives
- Training and ongoing development
- Career growth opportunities
- Supportive team environment